Policies for Purchasing Our Men and Women’s Clothing in Keaau, HI
At Kimi & Jess Designs, we respect our customer's privacy and information. We only collect your information for the purpose of your purchased order and if you opt-in your email to receive information about new men and women’s clothing in Keaau, HI, as well as services and special offers.
To assure dependable quality and a perfect fit, many of our products are made to order. Please allow 3-5 days for shipping on all your orders.
Return & Exchange:
We can do an equal exchange for a product, as long as you can notify and return the product within 5-10 business days from the purchase date. The product must be in the same condition as it was received. You are responsible for the shipping cost when returning the item.
Return both women’s and men’s apparel items to: PO Box 7495, Hilo, Hawaii 96720
We believe in the quality of our products and do not mass produce. Also, we try to waste as little as possible, which means not throwing out custom-fitted products. Because of these parts of our business model, we do not offer refunds at the current time. Please consider an exchange if your order is not completely satisfying.
Contact us for questions concerning our policies. We proudly serve Keaau, HI, and the surrounding areas.